Every six months or so I perform a Rate Plan Analysis (RPA) in order to find ways to help our clients save money on their invoices. Even with Sprint offering some of the most competitive plans out there for businesses, there is always a way to save a little extra cash. One of the ways that we accomplish this is by performing a (RPA) for a customer. This is done by taking three of the customer’s most recent bills to analyze for a break down. I first separate the calls into three groups:  1) Peak minutes (all of the minutes used before 7pm and before Saturday and Sunday). 2) All of the Mobile-to-Mobile calls (Sprint to Sprint and Sprint to Nextel). 3) All of the anytime mobile calls (Any calls made to a cell phone no matter what wireless provider they have). After you get the break-down for their usage of peak minutes, minus the mobile-to-mobile and the anytime mobile, give it an extra 10% buffer. This buffer is considered an extra cushion just in case they have a busy month.

Based on the resulting data, we then move forward with the proposal. This is the recommendation portion for new plans or more competitively priced plans that would be a better fit for the customer. I have recently performed a RPA for one of my business accounts and have managed to save them $864 a month. This is just one of the many things that we do to provide our customers with the highest level of customer service.

By Iris Williams